Terms and Conditions


By using the Cognitix website ("Site"), you agree to be bound by the following "Terms" and all applicable laws and regulations governing the Site. Cognitix and its respective affiliates, parent company and subsidiaries (collectively "Cognitix") reserve the right to change these Terms at any time, effective immediately upon posting on the Site. If you violate these Terms, Cognitix may terminate your use of the Site, cancel your ticket order, and/or take appropriate legal action.

These Terms and Conditions incorporate and should be read in accordance with the Venue and/or Promoter terms, conditions and regulations, copies of which are available upon request from the Venue. In the event of any inconsistency between the terms in relation to Venue or Promoter requirements, those of the Promoter shall prevail. If no Promoter, those of the Venue shall prevail.


You warrant and confirm that you are at least 17 years old, or (if you are younger than 17 years old) that you have obtained the consent of your parent or legal guardian to purchase any Cognitix tickets and that your parent or legal guardian has agreed to be responsible for ensuring that you will abide and be bound by the terms and conditions set out below.

All Tickets are offered subject to availability and to these Terms and Conditions. These Terms and Conditions should be read carefully prior to confirming Your order and any queries relating to them should be raised with us prior to purchase, as confirming Your order constitutes acceptance of these Terms and Conditions.

A valid Ticket must be produced to get into an Event. Removing any part of, altering or defacing the Ticket may invalidate Your Ticket.

It is Your responsibility to check Your Tickets to ensure they are correct since if a mistake has been made by us or you have made a mistake it cannot always be rectified and We accept no liability or responsibility for any failure to so rectify and nor will we accept any liability to reimburse you for any amount paid by you. Accordingly, please check your Tickets carefully on receipt and contact us immediately if there is a mistake.

If we discover an error in the price of tickets you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price (and credit or debit your account as applicable) or cancelling your order and receiving a full refund from us. If We are unable to contact You, You agree that We may treat the order as cancelled.

We will not be responsible for any Ticket that is lost, stolen or destroyed. It is not always possible to issue duplicate tickets. For example for non-seated events where there is a possibility of both the original and duplicate tickets being used, compromising the licensed capacity of the venue. Duplicates may therefore be issued at the discretion of the Promoter or the Venue acting reasonably. If duplicates are being issued, a reasonable administration charge may be levied.

We and the Promoter reserve the right to provide alternative seats at an Event to those specified on the Ticket if the staging of the Event reasonably requires, provided they are of no less value to that stated on the Ticket.

Where a concession is claimed, proof of identity and concession entitlement (for example of age or student status) may be required in which event you will be obliged to provide at any such time proof of your entitlement to the concession.

Ownership or possession of a Ticket does not confer any rights (by implication or otherwise) on You to use, alter, copy or otherwise deal with any of the symbols, trademarks, logos and/or intellectual property appearing on the Ticket.


The price of the ticket shall be the price set at the time we accept your order. All prices set might be inclusive or exclusive of any applicable taxes and exclusive of any booking fee, collection, service or other fee.

All orders for tickets are subject to availability and acceptance and confirmation by Cognitix. Cognitix reserves the right to accept or reject any such order, and shall not be required to provide any reason for rejecting any order. Subject to the terms and conditions set out below, you will receive your tickets only after Cognitix has accepted and confirmed your order. For payment method, we receive Bank Transfer, Credit Card, Mandiri Bill Payment, and Virtual Account.

For particular events you might be required to exchange the e-voucher with the physical ticket. Location and exchange period will be informed separately based on promoter. Also, please bring your ID and/or Credit Card (if purchase using Credit Card) for validation process.


Except where We offer, at our absolute discretion, an applicable Ticket exchange or resale or refund facility, once you have purchased a ticket from Us you will not be entitled to exchange or to obtain a refund for that Ticket other than as described in this section.

Where we become aware that an Event is cancelled or re-scheduled, We will use Our reasonable endeavours to notify You using the details You provided Us with at the time of ordering, but We may not always be able to do this and it is Your responsibility to check if an Event has been cancelled or re-scheduled and to check the date and time of any re-scheduled Event.

If an Event is cancelled, or rescheduled or where there is a material change to the programme of an Event you may be entitled to a refund from the Venue or the Promoter. However, as a ticket agent Cognitix has no control over the cancellation, rescheduling or making of material changes to any Event and so we will not be liable to refund you the price that you have paid for your Ticket if you are unable to obtain a refund from the Venue or Promoter.

A material change is a change which makes the Event materially different to the Event that the purchasers of a Ticket, taken generally, could reasonably expect. For the avoidance of doubt, but without limitation, the use of understudies in a theatre performance shall not be a material change.

If an Event is cancelled or rescheduled (including where an event is cancelled or rescheduled as a result of bad weather or other event outside of the control of the Venue or Promoter) or if there is a material change to an Event, we may be authorised by the event organiser or event promoter to issue refunds in which case we will use our reasonable endeavours to refund you the face value of the ticket (excluding any booking fee, service charges, facility fee or any other fee) as soon as reasonably practicable. If we are not authorised or otherwise unable to issue refunds directly, we will be able to provide you with information as to whom you should contact to seek a refund, but we are not liable to you for such refund if you are unable to obtain a refund from the applicable Venue or Promoter.

If you wish to claim a refund in any of the circumstances described above, You should notify Us as soon as possible and no later than 14 days after the applicable cancellation, rescheduling or material change. You must return any unused Ticket(s) to us before we are able to process any refund. If we are able to provide You with a refund, as described above, We will refund You the face value price of the Ticket (excluding any booking fees or service charges). Refunds will only be made to the person who originally purchased the Ticket(s) and, wherever possible, will be made using Bank Transfer except, at our discretion, where payment was made by the same method as was used to purchase the Ticket(s).

All charges as an implication of refund process such as bank transfer fee, will be borne by Ticket Holder. Cognitix shall be entitled to charge the Ticket Holder an administrative fee and will be deducted from refund amount.

Cognitix shall not be required to make a refund or otherwise pay any amount where the Promoter has not provided Cognitix with the amount or sufficient amount to carry out such refund or where Cognitix is no longer in possession of any such amount, and Cognitix shall be entitled to decline to make any refund until it is, in its sole discretion, satisfied that the Promoter has provided it with sufficient funds to carry out the relevant refunds pursuant.


You may not re-sell or transfer a Ticket if prohibited by law. In addition, re-sales or transfers of Tickets may be prohibited for certain events subject to the specific terms and conditions of those events (for example but not exclusively limited to charity events or events where age restrictions may apply because of content of the entertainment or licensing requirements).


For the purposes of these Terms and Conditions, "Force Majeure" means any cause beyond Our control including, without limitation, act of God, war, insurrection, riot, civil disturbances, acts of terrorism, fire, explosion, flood, theft of essential equipment, malicious damage, strike, lock out, weather, third party injunction, national defence requirements, actions taken by the police, acts or regulations of national or local governments. We will not be liable to You for failure to perform any obligation under these Terms and Conditions to the extent that the failure is caused by Force Majeure.

We intend to rely on the written terms set out here in this document as well as the written terms and conditions of the Venue and the Promoter. You should read the terms and conditions carefully before entering into the contract to ensure that they contain everything that You consider has been agreed. If they do not then you should speak to any member of Our staff and obtain Our confirmation in writing as to any terms or conditions which you consider have been agreed.